Refund Policy

Kindy and Childcare 

Kids come in all shapes and sizes, temperaments and moods. We pride ourselves on taking the time to connect with each child. We endeavour to make them feel comfortable, to capture their essence as much as we possibly can.

Considering this, if, after our best efforts, we determine that your child is upset, refuses, or feels uncomfortable in any way, we will cease photographing your child. We understand that it may be very disappointing if we are not successful in our attempts to photograph your child, however, please know, we will always prioritise your child’s emotional wellbeing.

If your child is sick or absent, we will try to reschedule to another day. We are often attending a centre multiple days a week and we will endeavour to accommodate your child if we can.

Once an order is placed, we regret that we cannot provide a refund. The goods ordered are personal to you and have no resale value. However, if you believe that there is an issue with your order or it is incorrect in any way, please contact us and we will do our very best to rectify the situation.

We do endeavour to take the utmost care with your photographs. We either collect our products personally or have them securely delivered by our printing partner. At which time we check the quality of the product. We then personally deliver our products to your child’s centre, who sign off on the condition of the product and take responsibility to hand out to the families.

This refund policy does not apply to photographs or products which have been damaged after delivery. We may request proof of any damage that you believe occurred prior to delivery and will organise product replacement.

We would ask that you return the product via Registered post and that you prepay all postage. You assume any risk of lost, theft or damaged goods during transit & delivery therefore advise you take out shipment registration of insurance with your postal carrier. Two Hearts Photography will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Family Sessions and other Services 

A non-refundable deposit is required to secure your photo shoot date with Two Hearts Photography. This deposit ensures that your chosen date is reserved exclusively for you and is therefore not available to other clients. In the event that you, the client, choose to cancel or reschedule the session, the deposit will not be refunded. 

At Two Hearts Photography, we understand that weather can be unpredictable, and we will make every reasonable effort to reschedule your photo shoot in the event of wet or inclement weather. Our goal is to ensure you receive the best possible experience and images, and we will work closely with you to find an alternative date that suits both parties. If, despite our best efforts, a mutually agreeable reschedule cannot be arranged due to weather-related issues, a full refund will be provided.