Privacy Policy
Overview
Two Hearts Photography ("we", "our", or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our services or accessing our website, you consent to the terms of this Privacy Policy.
1. Compliance with Australian Privacy Law
We comply with the Privacy Act 1988 (Cth), including the 13 Australian Privacy Principles (APPs), which govern the collection, use, storage, and disclosure of personal information in Australia.
2. What Information We Collect
We may collect the following types of personal information:
- Full name
- Contact details (email address, phone number, mailing address)
- Demographic information (e.g. postcode, preferences)
- IP address and browser information
- Transactional information for order processing
- Other information relevant to customer communications and promotions
For children's photography services, we may collect additional information including names and details necessary for identification during photo day.
3. How We Collect Personal Information
We collect personal information directly from you through:
- Website forms
- Online orders
- Email or phone communications
- Registration/consent forms (e.g. for photography sessions)
- Cookies (for browser-related data)
4. Use of Personal Information
We collect and use your personal information to:
- Process orders and deliver services
- Communicate with you via phone, email, SMS, or post
- Maintain internal records and service logs
- Facilitate customer service and technical support
- Manage your account and photo session preferences
- Provide marketing materials (with your consent)
Use of Children’s Photos
During registration, you will be asked to consent to the use of photos from your child’s photo session for promotional purposes including social media, our website, and printed material.
- You must select "Yes" or "No"
- No names, addresses, or identifying information are used alongside photos
- Consent can be withdrawn at any time by contacting us
5. Disclosure of Personal Information
We will never sell or rent your personal information. However, we may disclose your personal information to:
- Our employees and contractors, for the purpose of providing services
- Third-party service providers (e.g. print labs, couriers)
- Government or regulatory bodies, if required by law
All third parties are required to handle your information in accordance with this Privacy Policy and applicable privacy laws.
6. Data Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification, or disclosure. Measures include:
- Secure Socket Layer (SSL) encryption for sensitive data
- Secure data storage and access control procedures
- Limited access to personal information by authorised personnel only
We do not permanently store credit card information. Payment details are securely transmitted and processed using trusted payment gateways.
Despite our efforts, no data transmission over the internet can be guaranteed as 100% secure. Information is provided at your own risk.
7. Data Retention and Destruction
We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy, or as required by law.
Children's Photos
Photos taken during childcare or kindergarten sessions are stored securely for a period of 12 months to allow for late orders. After this period, all image files are permanently deleted.
8. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device which help our website:
- Recognise your browser
- Remember your preferences
- Improve overall user experience
Cookies do not contain personal data and are not used for tracking purposes beyond the session scope.
You may disable cookies in your browser settings, although some site features may not function properly.
9. Links to Third-Party Websites
Our website may contain links to external sites (e.g. social media platforms or service partners). Once you leave our site, we are not responsible for the privacy practices of those websites. We recommend reviewing their privacy policies independently.
10. Access and Correction of Personal Information
You may access or update your personal information at any time by:
- Emailing us at admin@twoheartsphotography.au with your request
We will take reasonable steps to update or delete your personal data as requested, unless we are legally required to retain it.
11. Withdrawing Consent & Complaints
If you wish to:
- Withdraw consent for marketing or data sharing
- Lodge a complaint about how your personal information is handled
- Request access or correction to your data
Please contact us at:
Email: admin@twoheartsphotography.au
We will respond to complaints or requests in accordance with the Privacy Act and aim to resolve all concerns in a timely manner.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. Updates to this Privacy Policy
We reserve the right to update this Privacy Policy at any time. All changes will be posted on this page with the updated date below. Continued use of our services after any changes indicates your acceptance of the revised policy.