FAQs

Do we have a Blue Cards? All staff at Two Hearts Photography hold a current ‘Positive Notice Blue Card’ for Queensland​

​Why do we have to pay a registration fee?

You may not be aware that we don't get paid by your centre to take photos. This fee covers the work we do on site, editing and on preparing your gallery. The registration fee will be automatically deducted from your cart when you purchase image packages. However, if you choose not to use this credit and do not want to purchase any packages, this fee will not be refunded.

How long does photo day take?

We arrive around 8.30am, parents leave, the children settle and then we begin with individual photos. These usually take 5-10 minutes per child .We aim to take the group photo at 10-10.30am, unless otherwise directed by the centre. We ask that if you want your child in the group photo, that you make sure they are at the centre by this time and no later.

How long until the portrait photos are available to view?

We have an estimated 6-8 week turnaround time on photo prints. You will be sent a private and secure gallery to view when the photos are ready, this usually takes between 2-3 weeks. Parents then have approximately 12-14 days to order before the galleries close, to receive complimentary delivery to their centre. Any images that are ordered after the gallery closing date will have to pay an extra fee of $15 for postage. Prints will then be delivered to the centre, for distribution, up to 3 weeks later. 

What should my child wear for photos?

We find the more comfortable the kids are the better they photograph. Click HERE to see our useful tips and guide on what to wear.

Do we edit/photoshop?

We do not remove bumps and bruises from children’s faces or bodies, stains or dirt from clothing or any other obvious marks unless this is specifically requested by parents or guardians. If this is requested, additional editing charges may be applied. We make every effort to make sure faces and hands are clean and do a general tidy of hair.

What if my child is away on photo day or we forgot?

With the help of your child’s centre, we give plenty of notice about photo day. Sometimes people forget or your child may be sick. At most centres we will be there on other days during the week. We will endeavour to make every attempt to photograph your child on one of these days. If, however, this is not possible, we will offer you a full refund of any deposit paid. Please see our REFUND POLICY.

Do you offer sibling photos?

We offer sibling or cousin photos if they attend the same centre.Each child must be registered individually.The sibling portraits will be added to each child’s individual galleries and packages chosen from there.

Do you have insurance?

Yes, we have public liability insurance and are happy to provide proof, if requested.

What happens if it is raining or there is bad weather?

We pride ourselves on our beautiful “outdoor’ photographs, capturing the children in their element out in the playground. However, sometimes the universe is against us and we can experience bad weather. Most of the time we can find little spots here and there where we have some protection from the elements and carry on. However, if the weather looks like its here for a while, we will look to reschedule, if it is at all possible given our bookings and the centres schedule.